Terms and regulations

Terms & Conditions About HC Products ABThe company is based in Ytterby.

The company's mailing address is info@hcproducts.se.If you want to get in touch with us, send an email to info@hcproducts.se with yours case and your contact details and we will hear from you shortly. Ordering When you have completed your order, an order confirmation will be sent to your email address. INconfirmation you will find all information about products, price, billing and delivery address.If there is any error in the order confirmation, you should immediately contact us via e-mail toinfo@hcproducts.se.DeliveryOur normal delivery times are 1-8 weeks. NOTE! Orders placed on weekends are sentno earlier than the Monday after.If delays in delivery should occur (without us notifying you anymoredelivery time) please contact us at e-mail address: info@hcproducts.se.PricesAll prices in the store are stated in SEK and all prices are inclusive of 25% VAT.We reserve the right for price changes caused by supplier price change, error pressure inprice list as well as errors in prices due to incorrect information and reserves usthe right to adjust the price.Return PolicyWhen purchasing goods on the website, you as a customer have a statutory 14 day right of withdrawal whichapplies from the time you have received an item that you have ordered.5.1 When using your right of withdrawal:You must announce that you regret it. The message should be sent to us info@hcproducts.se.In your message, your name, address, e-mail address, order number and what goodsas the return applies must be clear and clear.You should return immediately and at the latest within the statutory 14 days after the cancellation noticethe products to us.You stand for return shipping, delivery and condition of the products upon return, the products should thereforeShipped well packaged and in original packaging.On the repayment amount, we reserve the right to deduct a corresponding amountthe value reduction compared to the original value of the product when used or damagedproduct.5.2 The right of withdrawal does not apply to:Custom made product, which has been specially tailored for you or has a clear personalstamp according to your wishes.Services / product that have been completed and where you have expressly consented to the service /The product starts without a right of withdrawal.Complaints and complaintsWe inspect all products before sending them to you. Should the product still be damagedor wrongly dispatched when it arrives we undertake in accordance with the applicableconsumer protection legislation to remedy the error free of charge.You must always contact us for approval before returning a defective item.The complaint should be sent immediately after the defect is discovered.6.1 How do you go about complaining?Any errors and defects should always be reported to info@hcproducts.se where you state yoursname, your address, email address, order number and a description of the error.

If we are unable to correct the error or deliver a similar product, we will refundyou for the defective product in accordance with applicable consumer protection legislation. We are standingfor return shipping for approved complaints.We reserve the right to refuse a complaint if it turns out that the item is not in errorin accordance with current consumer protection legislation. When complaining, we follow guidelinesfrom the General Complaints Board, see arn.se.Limitation of LiabilityWe take no responsibility for any indirect damage that may result from the product.We accept no responsibility for delays / errors due to circumstances outside the companyprevailing (Force Majeure). These circumstances may be, for example, a labor dispute,fire, war, government decisions, reduced or no delivery from supplier.Furthermore, no liability is assumed for any changes to products / product properties thatchanged by respective supplier and other factors beyond our control.product informationWe reserve the right for any printing errors on this site as well as final sales ofproducts. We do not guarantee that the images reflect the exact appearance of the products then a certaincolor differences may occur depending on the monitor, photo quality and resolution. Wealways try in the best way to expose the products as accurately as possible.Information about CookiesAccording to the law on electronic information, visitors to a website must receive for privacy purposesinformation that cookies are used. The information in the cookie is possible to use for thatfollow a user's browsing. Cookie is a small text file that the website you are visiting requeststo save on your computer to provide access to various features. You can set theirbrowser so it automatically denies cookies. More information can be found at Postand the National Telecom Agency's website.personal dataBy trading at HC Products AB you accept our data protection policy and oursprocessing of your personal data. We protect your personal privacy and do not collectsubmit more information than necessary to process your order. We sell or pass onnever submit your information to a third party without legal basis.HC Products AB is responsible for the processing of personal data that you have provided to usas a customer. Your personal information is processed by us in order to handle your orderas well as those times when you have wanted newsletters or promotional offers - to be able tocustomize the marketing to your individual needs.Below information is a summary of how we comply with the Data Protection Regulation(GDPR) stores and processes your data.10.1 What is a personal information?A personal data is all information that can be directly or indirectly attributed to a physical personperson.10.2 What information do we store?In order to handle your order and answer questions related to your order(customer service) we store your first and last name, address, telephone number, email address,IP address and purchase history.Your data is stored as long as we have a legal basis to process your information,for example to fulfill the agreement between us or to comply with a legal obligationaccording to, for example, the Accounting Act.10.3 Legal basisIn connection with a purchase, your personal information is processed to complete the agreement with you.Marketing, promotions and similar mailings are done with your consent.10.4 What information is shared and for what purpose?10.4.1 Payment provider

When making purchases, information is shared with our payment provider. What is stored isfirst name, last name, address, email address and telephone number. Do you choose to pay withinvoice is also saved personal number with the payment provider. The information is saved tobe able to make the purchase and to protect the parties against fraud.The payment providers (payment services) we use are: Invoice.10.4.2 Shipping CompanyIn order to be able to deliver your orders and complete our agreement, we must share with specificsinformation with the shipping company. What is shared with the shipping company is first name, last name as welladdress details for delivery. E-mail address and / or mobile number may also be availableis shared with the shipping company for notification.The shipping companies we work with are: Postnord or Dhl.10.4.3 NewsletterIf you have chosen to subscribe to our newsletter, your first name, last name and e-mail will be shared.mailing address with our newsletter provider. This is to keep you updated withinformation and offers for marketing purposes.We use for sending newsletters.10.5 The right of accessYou have the right to receive extracts of all information available about you with us. Extracts are deliveredelectronically in a readable format.10.6 Right to rectificationYou have the right to ask us to update incorrect information or supplement any information that isinadequate.10.7 The right to be forgottenYou can request deletion of the information you intend at any time. There are few exceptions to thisthe right to erase, such as whether it must be retained in order for us to comply with a legal orderobligation (for example, according to the Accounting Act).10.8 Responsible for data protectionHC Products AB is responsible for storing and processing personal data in the web shopand make sure the rules are followed.10.9 How we protect your personal informationWe use industry standards such as SSL / TLS and one-way hash algorithms tostore, process and communicate sensitive information such as personal dataand password securely.We use a Swedish platform, Quickbutik, which is run by Quickbutik AB with its registered officeHelsingborg.Changes to the General Terms and ConditionsWe reserve the right to make changes to the Terms at any time. Changes tothe terms and conditions will be published online on the website. The changed conditions are consideredaccepted in connection with orders or visits to the site.Dispute and choice of lawIn the event that dispute cannot be resolved in agreement with the company's customer service and the customer,as a customer you can turn to the General Complaints Board, see arn.se. For accommodation inIn another EU country than Sweden, complaints can be submitted online via the EU Commissionplatform for mediation in disputes, see https://ec.europa.eu/consumers/odrIn the event of any dispute, we will follow decisions from ARN or the corresponding dispute resolution body.Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted accordinglywith Swedish law and law.